Contact Plan administrators and Novartis

Novartis ADS Direct Plan prospectus and authorization forms

Listed below are the contact points for inquiries relating to the Novartis ADS Direct Plan.

If you wish to:

• Advise of a change of name/address
• Report lost/stolen ADS share certificates or the non-receipt of a dividend check
• Request a prospectus and application for the Novartis ADS Direct Access Plan
• Request forms to transfer ADS shares
• Report the death of a registered holder of ADS shares
• Request a duplicate account statement
• Have dividends electronically deposited to your bank account
• Obtain the form to verify a TIN/Social Security number
• Consolidate similar account registrations
• Request general information about your shareholder account

You should contact our agent:

Novartis ADS Direct Plan
c/o JPMorgan Chase Bank, N.A.
PO Box 2408
South Hackensack, NJ 07606-3408


To access your registered shareholder account through the internet, you may use our transfer agent's website at www.adr.com. You will need to contact JPMorgan Chase to get a personal password before you can access your registered shareholder account.